Digital Product & Refund Policy

Last updated: September 19, 2026

Digital Products

Because downloadable digital products may be delivered or made accessible immediately after purchase, digital-product sales are generally final once delivery or access has occurred, except where applicable law requires otherwise.

If a purchased file is missing, corrupted, incomplete, or technically inaccessible, contact support@blackstonewellnessgroup.com. We will make reasonable efforts to restore or replace access.

Verified duplicate charges, billing errors, or incorrect-file delivery will be reviewed and corrected promptly.

Personal-Use License

Unless a separate written commercial license is provided, digital purchases are licensed only for the purchaser's personal use. Files may not be resold, redistributed, publicly shared, reproduced commercially, rebranded, or represented as the purchaser's own work.

Coaching Services

Coaching appointments are governed by the cancellation, rescheduling, and no-show terms presented with the applicable booking service. If a session cannot be provided because of an error on our side, we will work with you to reschedule or provide an appropriate correction.

Events and Other Services

Events, workshops, or special services may have their own cancellation or refund terms. Those terms will be disclosed before purchase or registration and will control for that specific service.

Requesting Review

To request review of a billing or delivery issue, contact support@blackstonewellnessgroup.com and include your name, order number if available, the product or service purchased, and a brief description of the issue. Please do not include sensitive medical information.